SimPhonics Warranty Information

Deliverable hardware and materials have a 12 months warranty from the date of shipment.  Additional warranties (in 12 month increments) are available at additional cost.

System warranties are effective from the date of system ATP. Single product purchases are warranted from the date of shipment. SimPhonics, Inc. will repair or replace, at its option, any product found to be defective during the warranty period.

SimPhonics shall have no responsibility for any defect or damage caused by improper installation, modification, misuse, neglect, inadequate maintenance, accident or for any product which has been repaired or altered by anyone other than SimPhonics. SimPhonics, Inc. also shall have no responsibility for any damage which may occur during shipment of returned equipment for repair. The warranty will be invalid if any alterations are made to the circuitry or the hardware components. Damage due to static discharges will void the warranty, as will application of excessive voltages.

SimPhonics’ obligation from a warranty claim shall be limited to repairing or at its option, replacing without charge, any product that in SimPhonics’ interpretation proves to be defective within the scope of this warranty.

SimPhonics must be notified in writing of the defect of nonconformity within the warranty period and the effected product(s) returned to SimPhonics within thirty days after discovery of such defect of nonconformity.

Buyer modifications to any software supplied with SimPhonics’ systems will void associated software warrantees.

Buyer shall prepay shipping charges, taxes, duties and insurance for products returned for warranty service. SimPhonics will pay return shipping and insurance of products returned within the United States.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, NO OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT. UNDER NO CIRCUMSTANCES SHALL SIMPHONICS, INC. BE LIABLE FOR CONSEQUENTIAL DAMAGES SUSTAINED IN CONNECTION WITH SAID PRODUCTS AND SIMPHONICS, INC. NEITHER ASSUMES NOR AUTHORIZES ANY REPRESENTATIVE OR OTHER PERSON TO ASSUME FOR IT ANY OBLIGATION OR LIABILITY OTHER THAN SUCH AS IS EXPRESSLY SET FORTH HEREIN.

Note: There is a limited warranty on "repaired" items of 90 days from the Date of Repair (DOR). DOR is the date on the Test Report or Shipment documents from SimPhonics or SimPhonics' vendor.

Contact SimPhonics, Inc. for the latest information regarding repairs, including repair rates.