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Return Material Authorization (RMA)

SimPhonics, Inc. makes every effort to provide you with the highest quality products available. If you encounter a problem and need to return your equipment, you will need to obtain an RMA number. This is done by completing an RMA form. Before filling out an RMA form you should have the following information available:

  • Serial number of part in question

  • Part number of part in question

  • The name of a contact at your company

  • A description of the problem with the equipment

  • Date of delivery

Limit to Restocking

Items can only be returned for restocking within 90 days of the ship date.

Limited Warranty on Repaired Items

There is a limited warranty on "repaired" items of 90 days from the Date of Repair (DOR). DOR is the date on the Test Report or Shipment documents from SimPhonics or SimPhonics' vendor.



Check our troubleshooting guide.


Guidelines for returning damaged equipment.

RMA Number

Request an RMA number.


Online RMA Form

Submit your RMA request directly to SimPhonics.


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